Frequently Asked Questions

Modern Retail Research is published in regular installments, normally once a week. In addition, annual reports and indexes are published quarterly. You can find an example of The Modern Retail Index 2022 E-Commerce Report here.

New members will automatically be signed up to receive every member email. You can adjust your settings by clicking “Preferences” at the bottom of any email coming from “Modern Retail+” or contacting our team here.

Yes. Apply for student memberships here and non-profit memberships here.

Yes! please reach out here.

Log into your account on the Modern Retail website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘My Account’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Payments & History’. The receipt can also be sent to the email address on file for the account when requested by emailing help@modernretail.co

Go to the top right corner of the homepage, click on the ‘Login’ button, a pop up window will appear, click ‘I forgot my password’ displayed under the ‘LogIn’ button.

Log into your account on the Modern Retail website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Manage My Subscription’ where your current membership status will be displayed and then click the ‘Renew’.

Log into your account on the Modern Retail website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘My Account’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Manage My Subscription’ where your current membership status will be displayed and then click the ‘Upgrade’.

Log into your account on the Modern Retail website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘My Account’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Cards’ and will be able to update your credit card details.

When experiencing a credit card decline, please make sure to double check your personal details, 16 digit card number, expiration date and CVV code. If you still encounter an issue, please email help@modernretail.co to resolve the issue.

The cancellation and refund policy is explained in our Modern Retail terms of service.

You may sign up for the following newsletters: Modern Retail Daily Newsletter, Amazon Briefing or the DTC briefing. Coverage includes the Amazon era, DTC evolution, startup culture and platform progress in retail.

To view and register for events, visit our Events page to find your preferred event.

If you would like to featured on a Modern Retail podcast episode, please submit a request here.

Yes, our awards programs are open to entrants globally.

The eligibility period for all submission materials spans the 12 months prior to the Early Deadline and ends on the Last Chance Deadline at 11:59 p.m. PST.

Yes. Entry fees are applied per category.

No. Your submission must be completed in its entirety at the time of payment. There will be no access to edit submissions after completion.

We publicize the ‘Credits’ section, paraphrase your entry content and use your campaign images for the winners guides, should you be named a finalist or winner. 

You should include the information of the most appropriate point of contact for updates regarding your entry. Please provide a company email address. You should also include a secondary email address in case we aren’t able to connect with the primary contact.

Judges are asked to recuse themselves from scoring any categories their company or a direct competitor submits to. 

Finalists will be contacted via email regarding their entry, whether they have been selected for the shortlist or not. The shortlist will be published on our site and in our daily newsletter after judging closes.

Winners are revealed in an exclusive announcement on modernretail.co and in our daily newsletter. The exact date will be announced when the shortlist is announced.

Yes. Our licensing program provides you with the opportunity to further the reach of your win through the use of our seal on your website, social media, email signatures and more. For more information on the options available, read more here. 

Yes. To learn more about opportunities to sponsor an awards program, read more here. 

We are always looking for diverse jurors who are senior to executive level with 10+ years in the industry respective to the awards program. To nominate yourself or another person to participate on our jury panels, please contact awards@digiday.com and/or fill out this form.

There is no min or max for video file size, but we ask that they be kept to two minutes or under. MP4 videos suggested.

In the spirit of contributing to the greater good, Digiday Media is offering a discount code to all non-profits to help aid in their submission process. If you are a non-profit organization and want to learn more, please email us at awards@digiday.com.